Case Study

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Co Founder

Physical & Digital Product Design

UX & UI Design

IoT

Business & Product Strategy

Fundraising

UX Research

Wata
—Summary

What

WATA Solution improves water management where populations suffer from consistent uncertainty and apprehension about their limited source of water.

How

An IoT (Internet of Things) unit that monitors water tanks, reflects real-time information to a mobile user app, enabling decision-making, and enhancing water management.

For

With

When

Households & Local Authorities in developing countries. 

Muhanad Kharraz, my Co-founder, a Water Engineer from Palestine.

A diverse multidisciplinary team made of Engineers, Data Scientist, Software Developer & a Community Developer. And a network of international executives advisors from MIT, Harvard,  MassChallenge & more. 

2018 - End 2019

 
01
Research
& Discovery
Access to safe drinking water is a basic human right.
Sounds obvious,
isn't it? 
... & Yet,

3 in 10 people lack access to safely managed drinking water services.

Each day nearly 1,000 children die due to water and sanitation related diarrheal diseases.

Water scarcity affects more than 40% of global population and is projected to rise. 

The insufficient supply of water and sanitation is costing the MENA region around $21 billion per year.

Jordan
Zambia
Haiti
Cuba
India
It is a severe global problem
Amjad, 35
West Bank, Palestine 

Uncertainty, apprehension & Dependence

01
Do I have enough water?


02
Is my water safe to drink?


03
How can I safely refill my water tank?

*

Households in the West Bank

660K

Runs out of

water annually

Is concerned about water quality 

69%

79%

Holds smartphones 

92%

 

Despite not being familiar with the water scenario in the west bank,

I realized it is about time to get closer and deeper as possible. 

Supported by my co-founder, who is a Palestinian citizen, we made extensive research, knowledge sourcing, initiated & activated multiple connections. 

 

I took the lead on a series of interviews, field research, Design Thinking methodologies & analysis, that gradually revealed a much clearer view and an objective understanding of the field. Then I could thoroughly enlighten the various stakeholders, the pains, and the bottlenecks.

Stakeholders Map >

How does the water ecosystem in the WB, is structured? Who are its stakeholders? 

And what are their dynamics?

Major stakeholders 'pains' & bottlenecks:

Households:

Uncertainty

Local Authority:

Inefficiency

Water-Tankers:

Chaotic Business Operations

It was a deep dive into a vast and severe global challenge. Therefore, in order to solve in such a complex system, we had to identify & focus on a specific problem to tackle as a beginning.

We utilized valuable research insights, on-going discussions with our target audience, and potential end-users to focus our objectives.

We realized that the major 'pain' is derived from insufficient resources, and most of all — major inaccessibility of information & inefficient management.

 

< Problem Definition 

How might we enhance water management where it is most needed.
02
Problem Definition 
 
03
Solutions Exploration

Ideation sessions & Design sprints >

@ MIT DesignX Accelerator & @MassChallenge

 
04
Solution 
Definition 

​Defining a solution:
An IoT (’Internet of Things’) solution communicates real-time data about water resources, directly to its consumers, by a simple and intuitive digital interface.

How does it work?

By providing technology based on real-time data collection, WATA enables family members and authority level to control & manage water consumption, distribution, and supply with a more educated decision making, instantly. 

 
05
Solution Design 
& Development

Roadmap, Go-to-Market, Business model.

< Product Strategy

 

Product & UX Architecture, Sketching, Wireframing, Building Mockups & Testing.

 

Prototyping & Iterations >

06
Prototyping & Iterations

Wireframing > 

Click to enlarge

Evolution > 

1 – Square – 2.png
07
Delivery

After intense weeks, we managed to complete the building & development of WATA's MVP! Yayy!

The units were deployed at Nablus, West Bank, Palestine as a first pilot site.

MVP:

  • Beta app

  • IoT Connectivity: Wifi, and GPRS.

  • Solar energy, and a battery backup.

  • Data sent every 1 min, stored on WATA's secure database.

 

MVP Piloting >

Outcome In Short:

Uncertainty, Apprehension & Dependence

Converted to

Being Informed, Actionable & Independence enabled.